Refund & Shipping
We want you to shop with complete confidence. This page outlines our shipping process, return policy, and warranty coverage—so you know exactly what to expect before placing your order.
Shipping Information
Processing & Delivery
We carefully process every order within 1–3 business days to ensure your jewelry arrives safely and promptly.
Order Processing (1-3 days)
Each piece is carefully inspected, cleaned, and packaged with intention
Estimated Delivery
United States & United Kingdom: Most orders arrive within 7 business days
Shipping & Tracking
Shipping fees are calculated at checkout, and tracking details are sent via email once your order ships
Return Policy – 120 Days Free Returns
Easy Return Requirements
Non-Returnable Items
Warranty Coverage
We Stand Behind Our Craftsmanship
We proudly stand behind the craftsmanship and quality of our jewelry. Each piece comes with our comprehensive warranty coverage.
1 Year
925 Sterling Silver & Gold Vermeil
Comprehensive coverage for materials and workmanship
3 Years
18K Solid Gold Jewelry
Extended protection for our premium collections
Important Warranty Information
Warranty coverage applies to manufacturing defects only and does not include normal wear and tear, accidental damage, or improper care. For warranty claims, please contact our support team with your order number.
Need Assistance?
We're Here to Help
To request a return or warranty service, or if you have any questions about our policies:
support@onepearlife.comPlease include your order number and photos if applicable.
Our support team will assist you promptly, typically within 24 hours during business days.