Refund policy

SHOP WITH CONFIDENCE

We are committed to providing a service experience as luminous as our pearls. Enjoy a 120-day window for peace of mind.

120-Day Guarantee We offer an industry-leading 120-day return period from your delivery date. Items must be unworn, unused, and in their original packaging to be eligible.
Complimentary Returns Return shipping is on us. For all eligible returns within the 120-day period, ONEPEARLIFE™ provides a pre-paid label for a seamless experience.
Seamless Refunds Once approved, refunds are issued to your original payment method. Please allow 5–10 business days for the credit to appear on your statement.
Expert Policy Personalized or customized creations are non-returnable unless defective. Items showing signs of wear or damage cannot be accepted for return.

Contact our concierge at: support@onepearlife.com

Please Note: > Include your Order Number and photos of the item. Our team will guide you through the process within 24 hours.

Processing: Orders are quality-checked and dispatched within 1–3 business days.
Global Reach: Estimated delivery to major markets is typically within 7 business days.
Fully Tracked: Live tracking information will be sent via email the moment your package departs.